General Terms and Conditions (AGB) and Customer Information

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I. General Terms and Conditions

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1 Basic Provisions

1. These General Terms and Conditions (AGB) apply to all contracts concluded with us as the provider (The Great Print) via the website www.thegreatprint.net.

2. Unless expressly agreed otherwise, any terms and conditions from the customer are not applicable.

3. A consumer is any natural person who purchases goods or services for purposes not related to their commercial or professional activity. An entrepreneur is any natural or legal person who acts in the exercise of their commercial or professional activity.

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2 Formation of the Contract

1. The subject of the contract is the sale of goods and/or the creation of custom-made products.

2. By placing products on our website, we make a binding offer to conclude a contract under the conditions stated in the respective product description.

3. The contract is concluded through the online shopping cart system as follows:

   • Goods selected for purchase are placed in the cart. The cart can be viewed and changed at any time.

   • After entering your personal details and selecting payment and shipping options, the order overview will be displayed.

   • Before submitting the order, you may correct your details or cancel the process.

   • By submitting the order via the order button (e.g. “Buy Now”), you accept our offer and the contract is concluded.

4. If you request an individual offer (e.g. by email), this is non-binding. We will provide you with a binding offer in writing or text form, which you may accept within 5 days.

5. The order confirmation and contract details will be sent by email. You must ensure that the email address provided is correct and functional.

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3 Custom-Made Goods

1. For individually designed products, you must provide all necessary data (texts, graphics, images) immediately after contract conclusion.

2. You confirm that the submitted content does not violate any rights of third parties (copyright, trademarks, personal rights) and does not breach Swiss law. You indemnify us from any third-party claims, including legal costs.

3. We do not verify the correctness or legality of the provided content. Liability for errors lies with the customer.

4. Where applicable, you will receive a proof for approval before production. Production will only start once you have confirmed the proof. You are responsible for verifying the correctness of the proof.

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4 Prices and Payment

1. All prices are stated in Swiss Francs (CHF) and include the statutory VAT (if applicable).

2. Shipping costs are listed separately during checkout unless expressly included in the price.

3. For deliveries outside Switzerland, additional costs (customs duties, import taxes, bank charges) may apply and are the responsibility of the customer.

4. Payment methods available are displayed during checkout. Unless otherwise specified, the purchase price is due immediately upon order confirmation.

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5 Retention of Title

1. Goods remain our property until full payment has been received.

2. Until ownership passes, resale, pledging, or transfer of the goods is not permitted without our consent.

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6 Delivery

1. Delivery times and restrictions are specified in the respective product description or during checkout.

2. The risk of accidental loss or damage passes to the consumer upon delivery.

3. If you are an entrepreneur, the risk passes to you once goods are handed over to the transport company.

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7 Warranty 

1. Warranty claims are governed by the provisions of the Swiss Code of Obligations (OR).

2. Customers must inspect the goods immediately upon delivery and notify us of any defects without delay (Art. 201 OR). Failure to notify us promptly may result in the loss of warranty rights.

3. For justified defects, we may provide a replacement, repair, or refund in accordance with statutory provisions.

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8 Liability

1. We are liable for damages only in cases of intent or gross negligence. Liability for slight negligence is excluded to the extent permitted by law.

2. Liability for indirect damages, consequential damages, or lost profits is excluded.

3. Mandatory statutory liability (e.g. under the Swiss Product Liability Act) remains unaffected.

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9 Place of Jurisdiction and Applicable Law

1. Swiss substantive law applies, excluding the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG).

2. For consumers, the statutory place of jurisdiction applies.

3. For entrepreneurs, the exclusive place of jurisdiction is the registered office of The Great Print.​

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II. Customer Information

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1. Identity of the Seller

The Great Print
Erlenmattstrasse 55, 4058, Basel, Switzerland
Email: hello@thegreatprint.net
Website: www.thegreatprint.net

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2. Contract Language & Storage

1. The contract language is German 

2. The complete contract text is not stored by us. Customers may print or save the order overview before completing the purchase. The order confirmation including key contract details will be sent by email.

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3. Key Features of the Goods

The essential characteristics of the goods and/or services are described in the respective product listing.​

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4. Cancellation and Custom-Made Products

1. For standard products, cancellations are possible before shipping.

2. For custom-made products:

   • Cancellations within 3 working days after order confirmation are free of charge.

   • After 3 working days, a cancellation fee of 30% of the order value applies.

   • Cancellation is not possible once production has been completed.

3. No liability is assumed for deviations in color or form that are technically unavoidable and reasonable.

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5. Warranty for Custom Products

1. Customers are solely responsible for the content provided for custom designs.

2. No warranty is provided for customer expectations not explicitly agreed upon.

3. Minor deviations between samples, proofs, and final products do not justify warranty claims.